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  WFarms.com :: Customer Support

  Customer Support
Here you will find the answers to your questions about this site, your order, payment options and more.

Need to talk to customer service – call in at 877-888-7077 and ask for Amy, Rachel, Kelli or Dani. You have our guarantee that you will receive the best service you've ever experienced - we're here to provide customer service the way it should be done... supporting you, your customers and your business with a live, informative, courteous person.



Shipping Information
Wabash Valley Farms makes every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 72 hours. If there is a problem with your order you will be contacted via phone or email stating more details.

Items shipped by FedEx Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

All items are shipped FOB Monon, IN 47959. All shipping charges are automatically calculated and added to your order. Unless you have set up freight carries with us, items are shipped Fedex Ground, specified by your order.

Delivery time is usually 3-10 business days from the time your package leaves our warehouse (depending on item availability). We're sorry, but shipments cannot be made to P.O. Boxes.

Lead Times
Our Company's Lead times is now one - week on all orders. Please allow for this lead time when placing orders. If product is in stock, we will ship product as available.



Returns
We take pride in providing the best products at the highest quality. Every Popper & Gift Set are hand assembled with your customers satisfaction in mind. We know that you will have the occasional customer return.

Customer Returns: If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns

Damaged Products: If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products: If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Our Mailing Address is:
Wabash Valley Farms
6323 N 150 E
Monon, IN 47959



Warranties
*25-Year Warranty* All Poppers are warranted for 25 years from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Wabash Valley Farms. Improper repair or warranty service performed by someone other than Wabash Valley Farms will void this warranty. Wabash Valley Farms DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department .

 
 
 

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