FAQ

Here you will find the answers to your questions about this site, your order,
payment options and more.

Need to talk to customer service – call 877-888-7077 and ask for Amy, Rachel, Kelli or Dani. You have our guarantee that you will receive the best service you've ever experienced – we're here to provide customer service the way it should be done... supporting you, your customers and your business with a live, informative, courteous person.

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Privacy Policy

Privacy Statement

Wabash Valley Farms takes your privacy very seriously. We never rent, sell, loan, or give your name or any of your information to anyone for any reason. All information collected is used to provide better service to you. We deeply respect your privacy. Strict security measures are followed to protect the sanctity of any information you choose to share with us. If you register with Wabash Valley Farms, we may use your e-mail address only to send you our periodic e-mail bulletins and to alert you to special opportunities. We always send out notice of shipment so that you know when an order has shipped and a notice when we first receive your order. You will always have the option to remove your name from our registry simply by sending an email to customer service at any time. (Please include the word "Remove" in your subject line.Your peace of mind is important to us.

Wabash Valley Farms uses aggregate information from demographic surveys and traffic patterns to make improvements to our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Wabash Valley Farms uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Wabash Valley Farms to plan advertising or promotions. We do not share any individual information.

Returns

Returns

We take pride in providing the best products at the highest quality. Every Popper & Gift Set are hand assembled with your customers satisfaction in mind. We know that you will have the occasional customer return.

Customer Returns

If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products

If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products

If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Our Mailing Address is:

Wabash Valley Farms

6323 N 150E

Monon, IN 47959

Shipping Information

Shipping Information

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 72 hours. If there is a problem with your order you will be contacted via phone or email stating more details.

Items shipped by FedEx Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

All items are shipped FOB Monon, IN 47959. All shipping charges are automatically calculated and added to your order. Unless you have set up freight carries with us, items are shipped Fedex Ground, specified by your order.

Delivery time is usually 3-10 business days from the time your package leaves our warehouse (depending on item availability). We're sorry, but shipments cannot be made to P.O. Boxes.

Lead Times
Our Company's Lead times is now one - week on all orders. Please allow for this lead time when placing orders. If product is in stock, we will ship product as available.

Terms & Conditions

Confirmation and Availability

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 3 days. If there is a problem with your order you will be contacted with details. We can also ship your order on your company's own UPS or Fed Ex acct per your request.

Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.

Returns, Damaged Products or Defective Products

We take pride in providing the best products at the highest quality. Every Popper & Gift Set is hand assembled with your customer's satisfaction in mind. We know that you will have the occasional customer return issue.

Customer Returns: If a customer returns a product due to a defect or has a warranty concern, DO NOT replace any product for them. We have developed a customer service division that handles all defective/warranty claims and will satisfy all your customers needs. Have them call the customer service department at 877-888-7077. We will not credit any product replaced for or returned by a customer for you. And we will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products: If you have a product arrive at your location damaged by the carrier, we ask that you document the shipping document and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product.

Defective Products: If a product you ordered arrives defective. Call us at 877-888-7077 & request an R/A number & we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Warranties

Warranties

*25-Year Warranty* All Poppers are warranted for 25 years from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Wabash Valley Farms. Improper repair or warranty service performed by someone other than Wabash Valley Farms will void this warranty. Wabash Valley Farms DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department.

YOUR Customer Questions

Does popcorn have an expiration date?

No, popcorn does not have an expiration date. As long as it stays in an airtight container, it will retain it's moisture and stay fresh.

What do I do if my Whirley Pop breaks or malfunctions?

Notify the folks at Wabash Valley Farms directly to get replacement parts delivered to your doorstep if needed.

Why is the Real Theater Oil a solid instead of a liquid?

The Real Theater Oil is coconut oil. A characteristic of coconut oil is that it changes it's consistency based on the temperatures it is in. If it's cold, it will be more of a solid, if it is warm, it will be more of a liquid. And it does not hurt the quality of the oil if it changes consistency back and forth.

Where is the best place to store my popping kernels prior to use?

The ideal place to store your popping kernels is in a dry, cool cupboard.

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