FAQ

If you participate in the Fulfillment by Amazon (FBA) program, we understand that you may have units of our items in Amazon’s fulfillment centers and would prefer to maintain your listing for these products until these units are sold out. We realize that it may take some time for these units to sell out. We simply ask that you not restock these FBA items. Our goal will be to have the stock levels depleted by March 31^st, 2020. Any stock remaining after this time should be sold through a sales channel other than Amazon.

Any listings created on Amazon that are duplicates to our current inventory list offered to resellers will be merged with the correct ASIN.

While we are making this important change in how we manage the Amazon.com sales channel for our products, we remain very committed to helping you succeed with the Wabash Valley Farms line. Please let us know how we can work together to grow your business outside of Amazon.

If a customer returns a product to your store due to a defect or with a warranty concern, DO NOT replace the product or accept a return. 

We have developed a customer service division that handles all defective/warranty claims and will gladly assist your customer on an individual basis. Please direct them to call our customer service department at 877-888-7077. 

We will not credit any product replaced for or returned by a customer for you. We also will not ship out a replacement to your location such as warranty lids or pans for customer returns.

If product arrives at your location that has been damaged by the carrier, please note the damage on all shipping documents and contact Wabash Valley Farms, Inc as soon as possible. Please do not discard the damaged product unless we have instructed you to do so, as it may be needed during the claim investigation.

If a product you ordered arrives defective, please call us at 877-888-7077 to request an R/A number and we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

Wabash Valley Farms

6323 N 150E

Monon, IN 47959

Please note that prices are to change due to the ever-changing tariff and trade environment. We appreciate your understanding and will provide advance notice of any pricing adjustments whenever possible.

Payment of the total purchase price, including delivery, must be made in full before shipment of the Goods unless payment terms have been established. The Buyer is responsible for paying invoices according to the terms stated on the invoice. We offer the following payment options for your convenience:

ACH Bank Transfer (free): ACH bank payments are now available at no additional cost. This is a simple, secure and cost-effective payment option. You may either authorize Wabash Valley Farms to collect the funds or you may initiate the ACH payment directly to our bank.

Credit Card: Credit card payments are accepted and will include a 3% processing fee. To avoid this fee, we encourage you to consider the ACH option.

Check: Buyer may remit payment by check to Wabash Valley Farms at 6323 N 150 E, Monon, IN 47959

Buyer may contact the Seller directly at 877-888-7077 for credit card payments. For the Buyer's convenience, all major credit cards are accepted (subject to the 3% processing fee). Failure to pay invoices according to the terms stated on the invoice may result in a delay in shipping of future orders. There will also be a 1.5% interest charge per month on past due balances until the account is paid in full. 

Wabash Valley Farms makes every effort to get your order to you as soon as possible.

When possible, in-stock items are generally shipped within 7-10 business days of the order being placed, but exceptions can occur. If there is a problem with your order you will be contacted with additional details. We can also ship your order on your company's own UPS or Fed Ex acct per your request.  Please see above for current lead time.

Special and Custom orders may also take longer to process.

Once your order is ready to ship, it is no longer able to be cancelled, as we build products specific to the order.  Should you need to cancel for any reason, there is a 15% restocking fee applied.  This fee is withheld from the refund.

We take pride in providing the best products at the highest quality. Every product is hand assembled with your customer's satisfaction in mind. We know that you will have the occasional customer return issue.

Customer Returns: If a customer returns a product to your store due to a defect or with a warranty concern, DO NOT replace the product or accept a return. We have developed a customer service division that handles all defective/warranty claims and will gladly assist your customer on an individual basis. Please direct them to call our customer service department at 877-888-7077.

We will not credit any product replaced for or returned by a customer for you. We also will not ship out a replacement to your location such as warranty lids or pans for customer returns.

Damaged Products: If you have a product arrive at your location damaged by the carrier, we ask that you document the damage on all shipping documents and contact Wabash Valley Farms, Inc. as soon as possible. Please do not discard the damaged product, as it may be needed during the claim investigation.

Defective Products: If a product you ordered arrives defective, call us at 877-888-7077 to request an RA number and we will either credit or replace the product based on the information provided. All defective claims must be filed within 14 Days of Shipment/Invoice Date. All claims made over 14 days from the day of shipment will not be honored.

*25-Year Warranty* All poppers are carry a 25-year warranty from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Wabash Valley Farms. Improper repair or warranty service performed by someone other than Wabash Valley Farms will void this warranty. Wabash Valley Farms DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the United States and Canada. For additional information on how to obtain warranty service, please contact our Customer Service Department. Part and or shipping fees may apply. 

The ideal place to store your popping kernels is in a dry, cool cupboard. Take care to keep them out of the refrigerator or freezer, as this can speed up moisture loss.